Free Shipping (on $50 or more): Free shipping is extremely common on many sites today; in fact, it's a rarity to find a site that doesn't offer this incentive to it's customers. At Sephora, $50 worth of product is not hard to accumulate, and sometimes it's nice to stock up on a few faves if it means free shipping. The only problem with free shipping, is it often takes a while to arrive. Sephora.com uses UPS, so depending where you live, it can take up to 1 1/2 weeks for your order to arrive. I live in Utah, and it did indeed take that long for me to get my package. If Sephora used the post office, I have no doubts that delivery would be significantly shorter, so I have to question Sephora's choice of delivery. I know it means cheaper for them, but I'd be willing to pay a few extra dollars if it meant my order arrived a few days earlier.
Score: 3 out of 5
Free Samples: For every order you place, you receive 3 free samples. And, if you are a Beauty Insider, you have the opportunity to get deluxe samples with your order as well. Samples can be primers, foundations, fragrances, moisturizers, etc. It's a great way to try out new products and add a little bonus to your order. You likely won't find this at many other online beauty retailers, so this alone is worth shopping at sephora.com.
Score: 5 out of 5
Free Returns: Returns should never have a price. I believe all stores should have free returns, which is why this isn't that exciting to me. I recently returned a product to sephora.com. Their return policy states that it may take up to 30 days to process a return. Well, when my return still hadn't been processed within that 30 day window, I called sephora, and they said it could take up to 6 weeks! I received my credit within 5 weeks, but to me, this is a little long for a "free" return. It's free yes, but I had to worry for 5 weeks that my $100 return could have possibly gotten lost in the mail. Now, this may not be typical, but neither is it super convenient. I'd recommend planning on a s-l-o-w return when shopping sephora.com
Score: 1 out of 5
Overall Score: 3 out of 5
Analysis: Sephora.com is a friendly place to shop, and provides almost every desired beauty line in one place, but when shopping, forget about the "3 frees".
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